MC Research

 

 

Frequently asked pre-purchase questions:

Why should we choose MC Research products?
What’s the difference between LinkUP Workgroup and LinkUP Enterprise?
There are some solutions which are cheaper, why shouldn’t we buy those?
What does ASCII and ODBC mean?
Why should I care what ASCII and ODBC mean?
Where do I get ODBC drivers?
What if my data is held on different databases on different servers?
How will I know about upgrades or updates?
What is your email policy?
I need technical help, where can I find it?
What is Standard Support and Annual Premium Support?
Is training available?
I’m so impressed with your product’s capabilities, I am buying QuarkXPress at the same time as I purchase your products, how difficult will it be to learn both products?
My question hasn’t been answered here, what now?
Can I save my QuarkXPress document to earlier versions of QuarkXPress software?
When I launch Quark with a LinkUP XTension installed I receive an error reading: Error: XTensions module will not function because the FragPrepare:need real FSSpec. Library could not be found. Why?
Is LinkUP Enterprise or LinkUP Workgroup compatible with QuarkXPress 4 now that Quark does not support it anymore?
Does your demo XTension work with a demo copy of QuarkXPress?
As long as the demo version is Quark 6.1 or 6.5, the demo version of our LinkUP XTensions will work.

Q. Why should we choose MC Research products?
A. We have been developing Quark XTensions since 1992 - so we've been around the block a few times with Quark. ; )
All our software gives control back to DTP operators, designers and creative professionals for their document production. We write our software for Quark users not datatabase experts.
We have database publishing experts developing proven products for an industry which requires specialised products. We provide a free support period for every licence and we like to provide old-fashioned customer service. Real, empowered people answer the phones and emails and our customers come back year after year.

Q. What’s the difference between LinkUP Workgroup and LinkUP Enterprise?
A. The main difference is that Enterprise works with relational databases (multiple tables) and Workgroup with flat file databases (Excel, simple data sources). Also Workgroup updates existing documents, while Enterprise will create a document from from scratch using the database for content, via a tagged template.

You might also like to consider your long-term needs – if you are planning to move to a centralised database for different media (web, advertising data, CRM data) you will probably be expecting to use some sort of relational database, in this case LinkUP Enterprise would be an excellent long-term solution.

See our Comparison Chart for function comparison.

Q. There are some solutions which are cheaper, why shouldn’t we buy those?
A. Our approach to solving database to Quark problems is dramatically different from others. Our XTensions give you the capability of linking your Quark document to your database – it doesn’t require an IT expert and it doesn’t require a programmer. You save the time and cost of implementing static programmed links and also retain the ability to change the links yourself. As long as you have a datasource and a template you, or anyone with a basic understanding of QuarkXPress, can link these two items simply and quickly and import your data on demand. Although we might appear a little more expensive than some products (and exceptionally cheaper than some less-flexible solutions) our products often pay for themselves in time and manpower savings in the first print run, and you will find they become an valuable asset in your production process.

Q. What does ODBC mean?
A. ODBC stands for Open DataBase Connectivity. This standard database access method makes it possible to access any data from any application irrespective of which database management system (DBMS) is being used. ODBC inserts a database driver which sits between the application (Quark) and the DBMS (eg Access) and translates for both parties. This allows Quark to send queries to Access, Access understands them and responds to Quark via the translator.

Q. Why should I care what ODBC means?
A. Our ODBC products work on the principle that your template documents ‘talk’ with your database. Sadly, they don’t speak the same language, so we need the translators (ODBC drivers) to help them out. Generally people use ODBC drivers to achieve this but, on the odd occasion that they are not available, our products still operate fully using DBF files. Contact us if you require non-ODBC versions.

Q. Where do I get ODBC drivers?
A. Depending on the database you use, you may already have ODBC drivers available. Alternatively investigate drivers from Actual Technologies, OpenLink Software or direct from your database providers. ODBC drivers are not supplied as part of LinkUP licences.

Q. What if I can’t find an ODBC driver?
A. This is unlikely but should this occur, you can use an DBF text file to connect to your database. We provide ODBC and DBF versions of our LinkUP Workgroup and LinkUP Enterprise software. LinkUP Pricing is DBF only and cannot connect to databases directly. Please let us know if you are having difficulties in obtaining drivers and we will help you to use the DBF versions instead.

Q. What if my data is held on different databases on different servers?
A. It doesn’t matter where the data is held, as long as it is accessible from your computer, ie, networked (if using the ODBC version of the software). LinkUP follows paths that are set up by you to connect to your data.

Q. How will I know about upgrades or updates?
A. If you purchase directly from us, or you register your product, you will be held in our database for contact about upgrades and updates automatically. See our privacy policy for details.

Q. What is your email/privacy policy?
A. Should you wish to be removed from our email list, email us and let us know your full details so that we may remove you completely from our database. From our email/privacy policy: We never disclose our customers email addresses (or any other details) to any other third party, ever.

Q. I need technical help, where can I find it?
A. Try visiting our Technical FAQ section and, if your question isn’t there, please contact us during your free 90 days email – email support@mcresearch.co.uk. If you require support after that, please view our Annual Premium Support package.

Q. What is Standard Support and Annual Premium Support?
A. All our licences have a 90 day free Standard Support period from date of purchase - this even includes upgrades. During this time you can send unlimited email to us for technical and support issues, (there is no guaranteed response time, we endeavour to get back to you as quickly as possible). If you require telephone support and guidance, in addition to email or fax, a 72 hour response time, access to our Support Tracker where you can raise issues online, we provide Annual Premium Support rates which are very reasonable if we do say so ourselves. Please contact us for more details and pricing.

Q. Is training available?
A. Training is not usually required on LinkUP Enterprise, Workgroup, or Pricing, particularly if you are an experienced Quark user. Like most new software you need to play with it for a bit, which is why we supply 90 days free support to give you that time to learn. You may wish to try our Annual Premium Support if you need ongoing assistance. Otherwise, in the UK we have a preferred training supplier or, if you are in other countries, try our Resellers and they will be able to quote you on a support package.

Q. I’m so impressed with your product’s capabilities, I am buying QuarkXPress at the same time as I purchase your products, how difficult will it be to learn both products?
A. Both QuarkXPress and LinkUP are designed to be user-friendly. QuarkXPress is very easy to pick up at a novice level and, once you’ve mastered that, try LinkUP – you will be amazed at what you can accomplish.

Q. My question hasn’t been answered here, what now?
A. If your question was of a more technical nature, try our Technical FAQs. If you have tried the manual and tutorials, and you’re within your 90 day free support period, send us an email and we will answer it as soon as possible. Please feel free to contact us for more details.

Q. Can I save my QuarkXPress document to earlier versions of QuarkXPress software?
A. Yes, QuarkXPress 5 can save in 5 or 4 format. QuarkXPress 6 can save in 6 and 5 format. Both QuarkXPress 5 and 6 can open QuarkXPress 3, 4, and 5 documents. Only QuarkXPress 6 can open version 6 documents. Getting giddy? QuarkXPress 7 opens 6 and 7 documents. Visit Quark's website for technical help with their software. Currently we support QuarkXPress 6 and 7 only.

Q. When I launch Quark with a LinkUP XTension installed I receive an error reading: Error: XTensions module will not function because the FragPrepare:need real FSSpec. Library could not be found. Why?
A. This means you do not have functioning ODBC drivers either partially or at all. Please check you have the correct ODBC driver/s installed, or try the DBF version of the demo to get started quickly.

Q. Is LinkUP Enterprise or LinkUP Workgroup compatible with QuarkXPress 4 or 5 now that Quark does not support it anymore?
A. We no longer support QuarkXPress 4 or 5 compatible versions of our software. This is mainly due to the fact that Quark no longer support their software in these versions. We do know of many customers still using version 4 and 5 productively, but it is not possible to continue to support these older versions. See our Upgrade pages for how to upgrade.

Q. Does your demo XTension work with a demo copy of QuarkXPress?
A
. As long as the demo version is Quark 7.2 or above, the demo version of our LinkUP XTensions will work. The only limitation on functions is that they scramble data on update or export. Only ever use the demo version of LinkUP with copied files, not production versions.


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